9ph1 Privacy Policy

1. Who We Are and How to Contact Us

This Privacy Policy is issued by 9ph1, the operator of the online gaming platform accessible at https://9ph1.net ("the Platform"). In this document, "9ph1," "we," "us," and "our" refer to the operator of the 9ph1 platform. "You" and "your" refer to any individual who accesses or uses the 9ph1 platform, including registered players and visitors.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the 9ph1 platform

Our support team is available around the clock and can assist players in English and Filipino, serving players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines.

2. What Personal Data We Collect

9ph1 collects the following categories of personal data from players and platform users:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, Philippine mobile number, residential address	Account communication, support, transaction notifications
Financial Data	GCash number, bank account details (BPI, BDO, Metrobank), card details	Processing deposits and withdrawals in PHP
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud prevention, technical support
Usage Data	Games played, betting history, session duration, login timestamps	Responsible gaming monitoring, platform improvement
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, quality assurance, dispute resolution

3. How We Collect Your Data

3.1 Directly from You

The majority of personal data we hold is provided directly by you when you register a 9ph1 account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions and surveys.

3.2 Automatically

When you access the 9ph1 platform, we automatically collect certain technical and usage data through cookies, web beacons, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and information about how you interact with the platform.

3.3 From Third Parties

In some cases, 9ph1 may receive personal data about you from third-party sources, including payment processors (such as GCash and PayMaya), identity verification service providers, and fraud prevention agencies. This data is used solely to verify your identity, process transactions, and maintain platform security.

4. How We Use Your Personal Data

9ph1 uses your personal data for the following purposes:

• To create and manage your 9ph1 player account
• To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations
• To process deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method
• To provide customer support and respond to your queries and complaints
• To monitor gaming activity for responsible gaming purposes and to identify problem gambling behaviors
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts
• To send you promotional communications about 9ph1 offers and bonuses, where you have consented to receive such communications
• To improve the 9ph1 platform, personalize your experience, and analyze usage patterns
• To comply with applicable legal and regulatory obligations

5. Legal Basis for Processing

9ph1 processes your personal data on the following legal bases, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines:

• Contractual necessity: Processing required to fulfill our obligations under the 9ph1 Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and gaming regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Data with Third Parties

9ph1 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of third parties only where necessary and in accordance with this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Master card, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility to use the 9ph1 platform.
• Fraud prevention agencies: Services used to detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• IT and platform service providers: Companies that provide hosting, technical infrastructure, and platform support services to 9ph1, who are contractually bound to handle your data securely and only as instructed by 9ph1.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory requirement, 9ph1 may disclose your personal data to the relevant Philippine government agencies or law enforcement bodies.

All third parties with whom 9ph1 shares personal data are required to maintain appropriate security standards and to use your data only for the specified purpose.

7. Data Retention

9ph1 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. In general, player account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations. Communications data and support records are retained for a minimum of three (3) years.

When your personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 9ph1 will securely delete or anonymize your data.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 9ph1 platform. They help us recognize your device, remember your preferences, and understand how you use the platform.

8.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Performance cookies: Used to analyze how players use the 9ph1 platform, helping us identify areas for improvement. Data collected is aggregated and anonymous.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content about 9ph1 offers. These are only placed with your consent.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 9ph1 platform. For more information on managing cookies, refer to your browser's help documentation.

9. Data Security

9ph1 takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 9ph1 platform
• Secure, access-controlled server infrastructure with regular security audits
• Strict internal access controls ensuring that only authorized personnel can access player data
• Regular staff training on data privacy and security best practices
• Incident response procedures to address any data security breaches promptly

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 9ph1 will notify the relevant Philippine regulatory authority and affected players in accordance with applicable law.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by 9ph1:

• Right to be informed: You have the right to know what personal data 9ph1 collects about you and how it is used.
• Right of access: You may request a copy of the personal data 9ph1 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 9ph1 support team via live chat or email at [email protected]. We will respond to all data subject requests within a reasonable timeframe and in accordance with applicable law.

11. Children and Minors

The 9ph1 platform is strictly for adults aged 21 years and older, in accordance with Philippine gaming regulations. 9ph1 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 9ph1 platform, please contact our support team immediately.

12. Changes to This Privacy Policy

9ph1 reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the 9ph1 platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the appropriate courts and regulatory bodies of the Philippines.